Can I exchange online orders at old navy stores?

Jan 20, 2009
143
0
Hi ladies, i'm not sure if this was previously asked but nothing came up when searched the forum.

I know old navy accepts returns for online orders to their stores but does anyone know for sure if I can exchange an item I purchased online to their stores for the same price I paid online?

TIA!
 

tadpolenyc

O.G.
Sep 9, 2006
27,979
2
they actually have a new policy now where they issue you a refund for your online order first then you have to buy whatever item you wanted exchanged. stupid and needlessly complicated, i know.
 
Jan 20, 2009
143
0
they actually have a new policy now where they issue you a refund for your online order first then you have to buy whatever item you wanted exchanged. stupid and needlessly complicated, i know.
do you know if they would give it to me as the same price as i paid online because i bought the items last week when they had the friends & family discount and also i dont think this item is not on sale in stores but it is on sale online. thanks.
 
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