I took a friend to LV two weeks ago and she bought a black Le Talentueux from them. In New Zealand, if you are buying duty free you have to pick up the item at the airport, so my friend asked the LV Customer service lady that she want a brand new one and the LV lady said she will ask them to dispatch one from their warehouse and send it to the airport. Everything was ok until my friend opened her LV package at her home in Taiwan and found the surface of the Suhali leather has a little bump and she wasn't too thrilled about it. So she rang LV in Taiwan and said she want to exchange this bag that isn't of the perfect condition and the LV in Taiwan told her that she will have to pay 6% custom charge !! well.......that is just plain unfair since she was told here by the LV in NZ that if there's something wrong with the bag she bought she can exchange it in Taiwan since its LV's global policy to keep up their goods quality and now she's been told she has to pay 6% custom charge to exchange this not so perfect bag ? I mean all she wants to do is exchange this bag to a brand new one that is in an excellent condition and she has to pay for it ? so she rang me and ask me to talk to the LV here in NZ and see what they say. Anyone out there that's from Taiwan and is familiar with the policy in TW ?? I have bought a lot of LV and i always thought if I bought a bag that has apparent "defect" i can always exchange it anywhere in the world .... am i wrong ??