Hello... I bought a Marc by Marc Jacobs on eBay, stated to be brand new without tags or dustbag. The auction ended at a fair price, not an entirely fantastic deal, but a deal nontheless. Anyways, when the bag came, there are noticeable scratches on the front snap. For those who know MbMJ bags, it's the Lovely Aline, and you know how there is a huge large snap on the front of the bag... well, the scratches were the first thing I noticed when I took out the bag, and everyone else that I've showed the bag to have said "What's that?". So i emailed the seller, saying this was not stated in the auction, and none of the pics show the scratches. I asked for a partial refund, as I would like to keep the purse, but just want some $$ back for the troubles i'm gonna go through to try and get the scratches fixed. The seller, who has nearly 5000 feedback and 99.8% pos feedback, wrote back: "The scratches you are mentioning are they on the front snap? If so I am aware of them. These are a common characteristic found on Marc Jacobs hardware. It is not something I would mentioned in the description for it is not a flaw or something that I felt was needing to be mentioned. If you are unhappy with the purse and have not used it as of yet you may return it. Please let me know what you would like to do." I indeed think that it is a flaw... please see the attached picture. And the scratches are definitely NOT characteristic of MJ hardware!! MJ lovers would surely disagree!!! My question: should i still push for a partial refund, or just keep the bag with the scratches?? I don't want to return it. thanks!!!