I bought a Coach large reversible stripe tote off eBay. It had a little tiny mark on it, and I somehow got a black scuff on the bottom corner =\ Can they fix this? Is it free? Here's a picture of the scuff at the bottom left corner, and you can see the little pinkish dot right along the top line of the strap towards the middle: I'm more concerned about that black mystery scuff. I hope they can fix it-- do I just bring it in? Does it matter that I got it off eBay and have no record of purchasing it?