I will try to give the condensed version... I bought an item described as brand new, it is new tag still attached, however it has some defects. I believe they are manufacturer defects, not something caused by wear, nonetheless, not a perfect item. Contacted seller, sent pics, seller acknowledged but said they didn't see the defects before shipping. I am willing to give the benefit because some people don't inspect items as thoroughly as I do and I don't want to be accusatory. This is a high end designer item, over a couple thousand dollars, thus the more thorough inspection. I explained that if the defect were pictured or disclosed, I would not have bid on the item. Anyway, seller agrees to take the item back and issue a refund, BUT does not want to credit the shipping. Not surprised. Well, I want the shipping back, I'm paying to send the item back, which upsets me enough, I want the shipping fee charged to send it to me credited! I really do not want to take no for an answer, it's the principle. I know the shipping amount is small compared to the price of the item, some may say "let it go", but I am out money having to ship it back because the seller did not inspect and disclose the item accurately and entirely. I don't deserve nor want to be out double that. I have the item and plan to send back right away with insurance and sig. confirmation. Does eBay require it be a specific address when sending back to seller for me to be protected under their buyer protection policy? Should I wait and see what seller refunds first? Should I file a SNAD claim now? A fear I have is the possibility of seller saying item was fine when they sent it if I push to get the shipping credited. Can I file a SNAD claim after seller refunds partially to get the shipping charge credited as well? I paid with CC. Should I contact CC company? What is the right way to handle this? I don't want to jump the gun on anything. BUT, I want to protect myself. Don't want to screw myself on an eBay technicality. Thank you ladies for any help you can give me.