I got a call from Coach last week letting me know about the PCE. I said that I hadn't received a card, but the woman said just to talk to the manager and they could look me up. Well I never got the card (though I didn't check the mailbox Saturday) and went in Saturday thinking 'no problem'. Ended up picking a large Carly, but then the manager said there was no note of the special event under my name. She went away for a few minutes and then came back and ignored me. She must have told the SA to just give it to me, but I was a bit put off. I asked her about it, but she just said again that it wasn't listed for me to have the discount. What's the deal with the calls and the cards? Did someone I don't know in another state crank call me with the right Coach info? I realize they were busy and people probably lie to get the discount, but there is no need to be so snooty. I even told her what came up on my caller id when they called. She was just annoyed and had no problem showing it. Can you imagine the business they'd do if there was consistently good customer service?