Too bad! I had received as gift by my mom the amazing Aviator Boots by the Prorsum line, I've used them mabe 6 or 7 times and than CRACK the heel has broken in two while I was walking! I was shocked and mad as hell! And still I am! I would never expected a heel of a boot by Burberry splits up in two that way! Obviously the next day the first thing I've done was going to the Burberry store and ask if they had a repair center.. The SA was shocked and asked me if I had hurt (luckily no! I didn't even fall to the ground!) And after a few days she tolded me that they haven't a repair center for shoes!! There is for bags, belts, coats, trench etc but not for shoes Isn't this strange? At the end she have gave me a voucher to the value of the boots and get them back, this was nice but I really miss my beloved boots! And now I don't trust anymore to purchase heeled shoes from Burberry.. Hope that nothing like this happened or will ever happend to anyone of you!