WOW, seriously?? I've shopped many times at KOP, and they have told me if I want to make an appt, I can so that someone is avail to help me shop, etc., but it was never a pressure situation. This has happened in the past when I was actually getting PCE cards, and they called to inform me too, but they never said I had to do that. It was simply a courtesy. No matter where I shop, I typically try to go when I know certain SAs that I like to work with will be there, but they have never pressured me at all like that. That call would turn me off for sure, if in fact, that is the case about the new system.