For valentines day, I got my first BV piece! - a woven cosmetic bag. Now here's the problem...one week after I started using it, I'm having problems with the zipper...it doesn't zip up right, and one 'notch' of the zipper looks like it's loose and ready to fall off. My fiance actually got this bag BV in Tokyo...and I am in San Francisco now. But the SF store is remodeling, so I can't bring it in. I tried looking for a number to call online, but I can't find any! I'm new to BV, so I don't know how they usually handle these things. Do you have any idea what I should do? I'm sooo sad!