Today I spoke with the manager of the BV shop here about the 2nd white bag with glue marks and she actually offered me 3 options to choose from: 1. they send the bag to the factory for a new finish and they try to o something about it 2. picking a different bag 3. full refund. So I went with the refund as there wasn't anything I wanted beside the white braided handle tote. I bought the Chanel classic flap instead which was on my want-list. The manager was really nice and told me that she'd do anything to keep me as a customer. I was really impressed as I thought it would be much more hassle to get my money back after the attitude the SA gave me the other day.