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I always buy direct from the designer if I can. I've noticed some department stores don't have the same name for an item that the designer does if you check the websites. The only time I purchased from a department store instead, was when I wanted another Burberry Thomas Bear charm and had Nordstrom gift cards to cover the cost. Looking at the ones they had in stock though, two of them appeared to have been stored where they caused creasing on the bows, which I've never seen happen to the charms in the Burberry store. Hope this helps!Which is preferable, if you’re concerned about potential defects?