Any bag that you buy should be PERFECT upon purchase. I have walked out of Gucci and turned around and went right back in because of a small little barely noticeably scratch. You did not pay for that scratch, so don't settle for it. I agree with Issmom. If you love the bag but you want it flawless, kindly let them know that you did not receive it flawless and want it to be fixed. They should understand, and if they don't- it is still their job to take care of it. You are the customer, and the customer is always right!