Earlier this week, I sold a handbag that I believe I accurately described and detailed in photos.
Today, I received a phone call from a friend of the buyer who stated that the bag was purchased by the friend for her, and she's not happy. She feels the bag is not "gently used" and claimed it had a "tropical smell". I don't use any scented products that would be inside the bag. I honestly don't know what the smell is and I never noticed it in this or any of my other bags. She was also upset that the hardware was scratched.
She said she was contacting me first before telling her friend that she was disappointed. I explained that the scratches on the hardware are detailed and were in the listing. She claimed they were not. I wasn't going to argue with her.
First, I was surprised that someone other than the buyer could get my contact information, and second, I was caught off guard that I could only reply that she should have the buyer contact me.
So - should I wait for their contact, or should I send the buyer an email detailing this. I want to resolve this - and of course, want to save my feedback, but the issue came from someone other than the buyer.
Today, I received a phone call from a friend of the buyer who stated that the bag was purchased by the friend for her, and she's not happy. She feels the bag is not "gently used" and claimed it had a "tropical smell". I don't use any scented products that would be inside the bag. I honestly don't know what the smell is and I never noticed it in this or any of my other bags. She was also upset that the hardware was scratched.
She said she was contacting me first before telling her friend that she was disappointed. I explained that the scratches on the hardware are detailed and were in the listing. She claimed they were not. I wasn't going to argue with her.
First, I was surprised that someone other than the buyer could get my contact information, and second, I was caught off guard that I could only reply that she should have the buyer contact me.
So - should I wait for their contact, or should I send the buyer an email detailing this. I want to resolve this - and of course, want to save my feedback, but the issue came from someone other than the buyer.