As a fellow seller on eBay, I absolutely HATE how eBay just kills it for us. They expect so much from us, charge us ridiculous fees, only to deny almost every single request we have. In turn, they are completely Lopsided in their treatment of the buyers. Yes we get it that the buyers pay you, but they wouldn't have anything to pay you for if not for us. Oh, and we pay you too. Ugh! It pains me to hear of your seller issues. I really really hope they get their act together! Please keep us all updated and I hope they fix this simple, yet tedious (because of their silly policies!!) problem soon! Good luck OP!