I have a question. My client received a Chanel bag that was grossly SNAD. I wrote her a letter for SNAD and PayPal sided with her and instructed her to return the bag with tracking system, fully insured for the price she paid, and with signature confirmation. Upon delivery, the Seller refused to accept the package and it is now on its way back to my client. PayPal told her that if the package is lost, the SNAD case is closed in favor of the Seller. The tracking number is only one way to the Seller, although it stays with the package but is no longer a trackable item for return (this is the UK). She hates to have to file a claim through the post office and the Seller gets her money. If the package safely arrives back to her, would PayPal refund her the full amount? My client is furious at the moment and hopefully to get her an answer. PayPal is not being helpful at the moment.