Oh ugh! My daughter has sold a bag to another horrible ebay buyer and I could really use your help! My daughter sold her brand new, mint condition Suhali bag, to a gal who has had it for 3 weeks, used it on her holiday trip to Europe and today emailed my daughter today saying the clasp is too hard to use. She said she will do a chargeback on her credit card if we dont refund her money. My daughter used the money from this sale to purchase her xmas items and I think this is totally unfair. Does anyone have any suggestions? Oh Im so frustrated!!!