I sold an item for my dh 2 weeks ago. Buyer decides he was not happy, not what he wanted, etc. So he send me an email. I did not read the email until the next day and by then he had sent several asking me when was I going to respond. By then he had already opened a dispute with ebay. I immediately emailed him back explaining nicely that I did have a life outside of ebay and apologized for taken almost 24 hrs to get back with him, but with a full time job, three kids, and a death in the family I am not always available to respond. I then went straight to ebay and hit ok for them to refund. Now he has emailed me 3 times about the return shipping. Today he told me he had sent the package and the amt of shipping. I emailed him back and told him nicely that ebay has already taken the money from my PP and they are the ones who will do the refund when the package arrives.
So my question is do I or should I refund the shipping? I know I am headed for a negative Fb if I do not refund it. He has just not been nice from the start.
So my question is do I or should I refund the shipping? I know I am headed for a negative Fb if I do not refund it. He has just not been nice from the start.