Since I am only a once-in-a-blue-moon seller on eBay, I don't exactly know how to sort out this issue and would appreciate any feedback/suggestions you can give me. I sold a pair of boots on eBay (for a loss). I put the stated size on the listing, as well as pointing out that they run a bit small. My buyer just sent me an email complaining that the boots do not fit her and acknowledged this... She paid via Paypal (and the funds are already deposited to my bank account). I am going to stand behind my "All Sales Are Final" stance but I want to find out what she can do to try to get her 'refund'. I am not scared of getting my first negative but if she initiates a chargeback with her c/c, will I be out of money? Oh what a headache. p.s. Sorry if this is a repeat thread... I've never had to deal with anything like this before. Help!