Buyer unhappy with purchase.

giagnm

O.G.
Feb 11, 2009
5,276
1
Bag Heaven
I sold a brand new, Coach Bonnie foldover bag two weeks ago to a buyer who took one week to pay because of her sick sister. I was patient because I know life happens sometimes. Well, she's had the bag for a week so I emailed her about leaving feedback to let me know what she thought. Here is her response. "Hi! Did receive the bag; it's lovely but I was a bit disappointed, in that the strap is not detachable. I didn't think to ask, being that straps are always detachable, from Coaches and Dooneys, LVs, that I have. I wanted to carry it as a clutch. Thanks anyway -

My listing clearly stated an adjustable strap, not detachable. Is she wanting a refund? I can't help if Coach makes some of their straps undetachable. If I refund (that's a Big if) do I refund shipping also? To be honest, I liked the bag for myself but I have enough as it is.
 

HandbagAngel

Authenticator
O.G.
Apr 18, 2006
15,040
50
From what I read her message, she just said she prefers the strap to be detachable but didn't ask for a return. It is not something wrong with the bag. I would just let it go without offering a refund.
 

Mimster

Member
Jul 20, 2009
3,445
5
Buyer's remorse. There's nothing wrong with the item so there really is no reason for you to take the bag back. Of course if you are a nice person, you could take it back but I wouldn't refund the shipping cost.
 

noshoepolish

Labrador Lover
Authenticator
O.G.
Oct 4, 2006
9,817
116
I think the smaller, less expensive bag had the regular strap? So she bought the wrong bag?
 

noshoepolish

Labrador Lover
Authenticator
O.G.
Oct 4, 2006
9,817
116
Yeah about e-mailing for FB, I don't because you never know what response you will get.
 

pigalle74

Member
Apr 7, 2009
3,786
0
From what she wrote she is not saying she wants to return the bag nor she is blaming you for the strap. And she did say thank you. I don't think you'd need to contact her further.
 

ricogirl

Member
Dec 5, 2007
263
0
Georgia
I wouldn't worry about it - sounds like she was just commenting. Didn't sound like she was upset and she didn't ask for a refund.
 

giagnm

O.G.
Feb 11, 2009
5,276
1
Bag Heaven
Update: It looks like the buyer has put the bag she bought from me up for auction for about $70 less than what she purchased for. I had even entertained the idea of refunding her because I loved the bag, but I definitely won't worry about now. Ebayers never cease to amaze me!:rolleyes:
 
Apr 15, 2007
63,190
6,846
I wouldn't worry about this as she has decided to list the bag.

That is the choice that she has made and that should be the end of that.
 

edithw

O.G.
Oct 24, 2008
493
13
NYC
I think it happens a lot when one shops online (e.g. ebay) that one is slightly disappointed with the item. It often looks a bit different on the computer screen than when it arrives, so I don't think the buyer's behaviour is odd by any means.
She is not 100% happy but not asking for a refund because it's not your fault.