I've been clearing out my closet and I've put a few things up on ebay that I no longer want or no longer fit me. Included was a Marc by Marc Jacobs dress from Fall 2006 that I bought at a department store (I believe Saks, although it may have been Neimans). Anyway, I only buy authentic merchandise and have never purchased designer stuff from anywhere where there is the slightest chance of buying a fake. I sold the item through a BIN and shipped it within one day.
This morning, I had a message from a buyer asking where I bought the item and why the tag was different from other MbMJ stuff she owned. I explained that because the dress was an older item, the tag may be different from newer stuff and I found another ebay auction of a similar item showing the same tag. That's all settled, buyer leaves positive feedback.
I get another message a few minutes later (after the feedback is left) saying that the tag says the dress has fabric information for a shell but that the dress is unlined. She thinks its a fake.
At this point, I'm not sure what to do. I know the dress is authentic and the buyer has already left positive feedback. Should I just go ahead and refund her money or should I wait to see how this plays out? I looked into ebay/paypal mediation and it seems like the seller pretty much always loses?
Since I bought it at least three years ago I don't have a reciept or anything.
This morning, I had a message from a buyer asking where I bought the item and why the tag was different from other MbMJ stuff she owned. I explained that because the dress was an older item, the tag may be different from newer stuff and I found another ebay auction of a similar item showing the same tag. That's all settled, buyer leaves positive feedback.
I get another message a few minutes later (after the feedback is left) saying that the tag says the dress has fabric information for a shell but that the dress is unlined. She thinks its a fake.
At this point, I'm not sure what to do. I know the dress is authentic and the buyer has already left positive feedback. Should I just go ahead and refund her money or should I wait to see how this plays out? I looked into ebay/paypal mediation and it seems like the seller pretty much always loses?
Since I bought it at least three years ago I don't have a reciept or anything.