Buyer says they haven't received item and filed a claim!

Sorry to be the one to tell you... you need that tracking number as well as a receipt with the postal address! It's only the proof that Paypal accepts.

Hope it works out.

 

You can refund and move on. I don't ship internationally (except Canada).

 

You really do need a tracking number. Sorry. That is why I ONLY ship via USPS Express Mail when I ship international. It's expensive but you get on-line tracking.

Good luck!

 

I ship EVERTHING via Global Express reegardless of the value. The item gets to my buyer faster and its insured (the first $100 is included in the initial price and then I pay the difference) and there is tracking for it. I had a rather large box with baskets in it get to the UK in 4 business days last week. Global Express costs more, but its so worth it.

 

Can you contact the company that shipped the item and tell them whats happened?. I am sure they must have an internal tracking system. I think that is where you should start. Did you insure the item?

 

You can give USPS the customs form you were given and they can hopefully track it, they told me that it needs to be at least 30 days from the time it was shipped, then they will began investigating where it is. As for Paypal, your scr*wed. I had this exact same situation happen to me, and there was nothing paypal would except as proof except a tracking number.

Take Oh Donna's advice and mine too, if you are going to ship internationally always use global express mail.

 

If you didnt purchase insurance or tracking you arent able to locate it, or file a lost claim with the postal service.
I hope with the Christmas delay your item arrives to them soon.
Good luck!

 

Parcel post includes ordinary - i.e. uninsured - indemnity coverage against loss, damage, or rifling up to the amounts shown in Exhibit 281.3.

That is from the USPS site, there is some recourse if your package is lost internationally and you sent it parcel post, which is usually the cheapest way to mail...

 

Don't refund any money without at least trying to resolve it. Call Paypal and see if the receipt will be enough. They can help you out.

 

I know this is not much help, but I sold a Brand new Mulberry bag to someone in the UK with "0" feedback in Nov. I have NEVER had any problems with shipping Internationally, but Stupid me, I did not pay as much attention when doing my shipping forms and ended up shipping Global Express Mail on 12/01/06. Last week the Buyer contacted me to tell me he had not received the bag and it was for his wife's X-Mas gift. He wanted to know if I could find out any info on this end and so I went on a mission to start tracking its progress... and that is when I found out the Global Express Mail does not scan the item at each destination and there is NO insurance . Anyway, long story short, he was going to give me until today to receive the package or her wanted a refund to be able to go get a replacement gift. I got the email Tues saying he GOT it! So, I guess just try to be a little patient and maybe it will all work out and should you ever decide to sell International again, don't be an idiot like I was and send any thing of ANY value Global express mail...:shame:
I wish you luck and will keep my fingers crossed for you!

 

Robynbenz are you sure it was sent Global Express and not priority? Global Express IS insured automatically for the first $100 and then its up to you to pay the additional amount. Its also trackable. Thats why its so much more expensive.

 

I agree with what everyone else said but I'd like to point out that post is very slow this time of the year. I've sent several packages to U.S that haven't still arrived and I'm also waiting for some from U.S that I haven't received yet.
So, it probably isn't lost, just delayed