Ok so I sent a buyer 2 items (not bags, gift cards actually) They were sent via usps insured for the full amount. Buyer received and is saying that the box was empty!!! The cards were in there. Dont know what to do? I have tracking information but what is going to happen now? I sent tracking information to paypal but am nervous about the outcome. I am nervous that either the buyer is trying to scam me or someone stole the gift cards out of the box before they got to her? She has really good feedback!! OMG I have never had to file something for insurance with the post office, can any of you give me info. Will they pay even though the package was signed for??? Will I loose the money to paypal for what I sold??