- Jan 24, 2008
Forgive me if this has been discussed somewhere. This is my first time visiting here. I recently sold a bag on Bonanza to a buyer in Thailand. I packed the bag in an appropriate sized box, insured it for the full amount of the sale, and sent it Express. Now the buyer is refusing the bag because of high customs fees. The sale was for $1400, and she said that customs is charging her another $1400 in fees. She said the post office in Thailand is sending it back to me. How do I handle this? She opened a claim through paypal as SNAD, which obviously is not the case. Do I dispute her claim? I certainly don't want to refund anything until I get the bag back in the same condition as when I sent it. I just want to make sure I don't lose all of my money. Thanks for any input.