Hello I have a question here for all you ebay experts -
I just recently received the following email from ebay titled:
We took action in the last 1 month to protect your seller rating
Thank you for being a valued seller on eBay. As you know, feedback is an essential part of what makes eBay a successful marketplace. We know that feedback left by buyers for you is important to your reputation. This is why we will remove feedback left for you when we know a buyer did not adhere to eBay policies. We wanted you to know that in the last 1 month, we took the following action to benefit your seller performance record:
Note that these removals were the result of patterns identified by eBay's detection systems and/or cumulative reports from you and other sellers. They may be related to transactions that occurred any time over the past several months.
Learn more about the reasons eBay will remove feedback and cases on your behalf. If you encounter a questionable situation with a buyer, we encourage you to report it to eBay. While one report may not be sufficient for us to take action, it could help us identify a pattern of behavior so we can take action for your benefit and the benefit of the marketplace.
You can always view your Seller Dashboard for more information on your selling performance. Please note that some data may differ between this email and the dashboard, due to timing differences.
As some of you might know, I recently had a problem buyer in the past month (see thread http://forum.purseblog.com/ebay-forum/snad-claim-filed-possible-buyer-scam-799351.html), and she left a negative feedback in addition to filing a case.
I don't know if the above email from ebay is directly linked to this case but this is the only negative feedback/case I have ever received in my 10+ years on ebay.
I also just checked my profile, the negative feedback was not removed and my rating is still screwed due to the 1 negative feedback I have, so what exactly did this "action" do to benefit/protect me as a seller on ebay?
Any insights would be appreciated, thanks in advance!
I just recently received the following email from ebay titled:
We took action in the last 1 month to protect your seller rating
Thank you for being a valued seller on eBay. As you know, feedback is an essential part of what makes eBay a successful marketplace. We know that feedback left by buyers for you is important to your reputation. This is why we will remove feedback left for you when we know a buyer did not adhere to eBay policies. We wanted you to know that in the last 1 month, we took the following action to benefit your seller performance record:
Removed 1 buyer protection cases Note that these removals were the result of patterns identified by eBay's detection systems and/or cumulative reports from you and other sellers. They may be related to transactions that occurred any time over the past several months.
Learn more about the reasons eBay will remove feedback and cases on your behalf. If you encounter a questionable situation with a buyer, we encourage you to report it to eBay. While one report may not be sufficient for us to take action, it could help us identify a pattern of behavior so we can take action for your benefit and the benefit of the marketplace.
You can always view your Seller Dashboard for more information on your selling performance. Please note that some data may differ between this email and the dashboard, due to timing differences.
As some of you might know, I recently had a problem buyer in the past month (see thread http://forum.purseblog.com/ebay-forum/snad-claim-filed-possible-buyer-scam-799351.html), and she left a negative feedback in addition to filing a case.
I don't know if the above email from ebay is directly linked to this case but this is the only negative feedback/case I have ever received in my 10+ years on ebay.
I also just checked my profile, the negative feedback was not removed and my rating is still screwed due to the 1 negative feedback I have, so what exactly did this "action" do to benefit/protect me as a seller on ebay?
Any insights would be appreciated, thanks in advance!