I have a weird situation:
A buyer won a pair of shoes from me in late January. She paid quickly through Paypal but had an unconfirmed mailing address, so I held off on shipping until I could get an address confirmed from her.
It took about 4 weeks for her to finally return my multiple emails, phone calls, and eBay user information requests. She told me to mail the item to the unconfirmed Paypal address, which is her boyfriend's apartment. I shipped the item in late February.
Today (nearly a month since I shipped the item), I got the package back from my post office! The address was undeliverable so it got returned to me. I went to email the buyer through eBay, and she is now no longer a registered member. It looks like she got a bunch of negatives recently for selling and not responding to messages or shipping.
I tried calling the number I had for her and the number is disconnected.
What should I do? EBay said I should refund her money. I had specified in the auction that I don't issue refunds because I don't sell for profit - just to clear my closet. I really don't want to refund her money because this is not my fault and I want to get rid of these shoes!
A buyer won a pair of shoes from me in late January. She paid quickly through Paypal but had an unconfirmed mailing address, so I held off on shipping until I could get an address confirmed from her.
It took about 4 weeks for her to finally return my multiple emails, phone calls, and eBay user information requests. She told me to mail the item to the unconfirmed Paypal address, which is her boyfriend's apartment. I shipped the item in late February.
Today (nearly a month since I shipped the item), I got the package back from my post office! The address was undeliverable so it got returned to me. I went to email the buyer through eBay, and she is now no longer a registered member. It looks like she got a bunch of negatives recently for selling and not responding to messages or shipping.
I tried calling the number I had for her and the number is disconnected.
What should I do? EBay said I should refund her money. I had specified in the auction that I don't issue refunds because I don't sell for profit - just to clear my closet. I really don't want to refund her money because this is not my fault and I want to get rid of these shoes!