Has anyone dealt with an ebay case where a buyer claims you sent them the wrong item and you 100% KNOW you didn't? Long story short, I sold someone a lavender bag and she claims I sent her a peach one. This was a bag from my personal collection so I know for SURE I did not send her this item as I've never even OWNED this bag in peach. And let me say, this was by no means an expensive bag, she paid less than $30 for it.
I packaged it up and sent it yesterday and she received it today (we're in the same state) and is now claiming I sent her the wrong color. I'm afraid if I take the item back and issue her a refund, I'm going to get sent back a fake bag, (more than likely that peach bag she was describing) and she'll still have the CORRECT bag AND the money. And eBay seems to always sway to the side of buyers anymore, even though she's a new buyer and I've been on ebay for 10+ years with nearly 1500 excellent feedback comments and had no real problems.
Any ideas of how to proceed? I've never had this happen so I'm afraid this is going to be a huge headache as she opened the case saying she wants to return the bag she got and wants me to "send her the lavender one from the listing" which,um, she ALREADY HAS. Based on the fact that I don't have the bag in my possession anymore, I won't be able to send it and so I'll have to refund her. UGH. Help?
I packaged it up and sent it yesterday and she received it today (we're in the same state) and is now claiming I sent her the wrong color. I'm afraid if I take the item back and issue her a refund, I'm going to get sent back a fake bag, (more than likely that peach bag she was describing) and she'll still have the CORRECT bag AND the money. And eBay seems to always sway to the side of buyers anymore, even though she's a new buyer and I've been on ebay for 10+ years with nearly 1500 excellent feedback comments and had no real problems.
Any ideas of how to proceed? I've never had this happen so I'm afraid this is going to be a huge headache as she opened the case saying she wants to return the bag she got and wants me to "send her the lavender one from the listing" which,um, she ALREADY HAS. Based on the fact that I don't have the bag in my possession anymore, I won't be able to send it and so I'll have to refund her. UGH. Help?