Two months ago, I sold a pair of shoes to someone on eBay. She left me good feedback 2 weeks after the end of the auction.
Well, a month after the end of auction, the buyer contacted me to tell me that the shoes were damaged and she wanted to return it or get a partial refund of 1/3 of sell price. The buyer had just noticed the damage. I contacted the buyer through eBay and asked for the shoes back and I will give her a full refund. For the past month, the buyer is refusing to send it back to me and keeps demanding a partial refund.
Do I have to do anything more besides demanding the shoes back? Or do I have to agree to the refund? The damage is so tiny and I would rather have the shoes back then lose a third of the sale price to the buyer.
I also googled the buyer and it turns out they are part of Shop Airlines America who listed my item on their Japanese site. Some people call them a scam and others said they are okay. I'm not sure what to believe.
Thank you for your help!
Well, a month after the end of auction, the buyer contacted me to tell me that the shoes were damaged and she wanted to return it or get a partial refund of 1/3 of sell price. The buyer had just noticed the damage. I contacted the buyer through eBay and asked for the shoes back and I will give her a full refund. For the past month, the buyer is refusing to send it back to me and keeps demanding a partial refund.
Do I have to do anything more besides demanding the shoes back? Or do I have to agree to the refund? The damage is so tiny and I would rather have the shoes back then lose a third of the sale price to the buyer.
I also googled the buyer and it turns out they are part of Shop Airlines America who listed my item on their Japanese site. Some people call them a scam and others said they are okay. I'm not sure what to believe.
Thank you for your help!