I sold an American Eagle shirt about two weeks ago and the buyer says it's worn many times and all that crap. (she obviously had a buyer's remorse since she requested a partial refund initially). After many e-mails, I told her to return the item and I'll refund both the bidding price and shipping price. I got the item back and refunded the money. Now she leaves negative feedback. I mean what the f*** is wrong with her? Is she even allow to do this? How do I reply to her negative feedback? (I want to explain the situation to future buyers) and is there a way I can request eBay to remove it?