Hi Girls and Guys,
I sell used 'Authentic' shoot samples regular recently sold a Black Leather Gucci Horsebit Hobo, and shipped it to US.
Buyer has just contacted me claiming: 'This is not an authentic Gucci bag. I would like to return it and get my money back'.
I usually get all my items Gucci Authenticated by Castira in advance and show very clear pics of Zips/Serial Number, including a very clear Video of the bag, I have sold 100's with great feedback so am very concerned about this.
Buyers remorse or bait and switch, but sure but I do not like to be conned, so what should I do??? I have re-writted to Castira and replied to the buyer as such:
Hi, How you doing? Thank you for the mail.
Firstly, your writing to me on receiving a 'Authentic' Gucci Purse and telling me its not authentic, I would like to request you send me 'full proof' of why its not Authentic and the name of the member of Staff at the Gucci Store who told you its not authentic.
I have proof the Bag is authentic so I resent your insinuation that its not. I get all of my bags Authenticated by 'www.castira'com', she gives Authenticity guarantees on Ebay and Paypal claims so if she says a item is Authentic, its authentic and its clearly authentic.
Purchasing a authentic item from a reliable seller and then claiming its not authentic makes me very, very suspicious and I have to protect myself as a seller. I have placed very clear pics and a video on the auction so you should never have purchased if you were going to accuse a authentic bag as being a replica.
First thing to do is contact Castira and tell her I authenticated the bag through her and you need reaffirmation, then we can move forward.
Please get back to me,
Regards,
Any Help and Advice is Greatly Appreciated???
I sell used 'Authentic' shoot samples regular recently sold a Black Leather Gucci Horsebit Hobo, and shipped it to US.
Buyer has just contacted me claiming: 'This is not an authentic Gucci bag. I would like to return it and get my money back'.
I usually get all my items Gucci Authenticated by Castira in advance and show very clear pics of Zips/Serial Number, including a very clear Video of the bag, I have sold 100's with great feedback so am very concerned about this.
Buyers remorse or bait and switch, but sure but I do not like to be conned, so what should I do??? I have re-writted to Castira and replied to the buyer as such:
Hi, How you doing? Thank you for the mail.
Firstly, your writing to me on receiving a 'Authentic' Gucci Purse and telling me its not authentic, I would like to request you send me 'full proof' of why its not Authentic and the name of the member of Staff at the Gucci Store who told you its not authentic.
I have proof the Bag is authentic so I resent your insinuation that its not. I get all of my bags Authenticated by 'www.castira'com', she gives Authenticity guarantees on Ebay and Paypal claims so if she says a item is Authentic, its authentic and its clearly authentic.
Purchasing a authentic item from a reliable seller and then claiming its not authentic makes me very, very suspicious and I have to protect myself as a seller. I have placed very clear pics and a video on the auction so you should never have purchased if you were going to accuse a authentic bag as being a replica.
First thing to do is contact Castira and tell her I authenticated the bag through her and you need reaffirmation, then we can move forward.
Please get back to me,
Regards,
Any Help and Advice is Greatly Appreciated???