I sold a Balenciaga Envelope Clutch on ebay. It sold to a buyer in Puerto Rico. She paid the day after the auction ended. So I felt comfortable that the transaction would go smoothly even though I have never shipped to PR. The item arrived in San Juan on Nov. 21st and a attempted delivery was made. The buyer still has not claimed the item and I have emailed her several times to make her aware of the attempted delivery, just in case she was not tracking the item herself. She has NOT responded!
So now it's getting close to the fifteen day mark for her to claim the item from the USPS. What happens if/when the item is sent back to me?
The Clutch sold for $799, so I would really be upset if I had to return her money, relist it, etc.
Do I refuse to sign for it if it comes back? Would it be resent to her? Do I request that she pay for shipping back to her again?
I would appreciate any suggestions.
Thanks all!
So now it's getting close to the fifteen day mark for her to claim the item from the USPS. What happens if/when the item is sent back to me?
The Clutch sold for $799, so I would really be upset if I had to return her money, relist it, etc.
Do I refuse to sign for it if it comes back? Would it be resent to her? Do I request that she pay for shipping back to her again?
I would appreciate any suggestions.
Thanks all!