Ladies in all my years of eBay selling I have never felt my blood boil like this.....really have to get this off my chest tonight. In every single one of my auctions I post countless in-detail photos and specify an all sales final/no returns policy (luckily never met any bad apples, never had any a single person asking for a return....occasionally a shoe doesn't fit and I gladly offer exchange for another size even outside the terms of the auction policy and buyers of course appreciate it). I recently sold a pair of Manolo Blahnik Nude Patent "Ringo" sandals on eBay....yes those ones seen on Ashley Olsen and on the runways. I posted 17 photos of the shoe, showing every single angle and color under different types of lighting. The color is labeled in the auction as "NUDE", as anyone familiar with MB shoes or CL shoes, or other high-end designer shoes) would refer to it as....and also as most other sellers of that shoe referred to it as. The photos speak for themselves (as anyone who buys a lot of high-end items on eBay would know -- photos speak louder than words, much much louder). That shoe in patent only came in two colors (ever), black and nude (no other colors....so it's not like it's hard to distinguish the two). The winning bidder (waspy22 -- avoid at all costs!!) gets the shoes and proceeds to email me with accusations that the shade of nude is not as she expected, not the shade she wants (she wanted a beige shade of nude, whereas the "nude" produced by MB, CL, other high-end brands these days are more of a mauve/pinkish-based nude)....and hence the item was significantly not as described.. She says that the MB box has the official color name/code in tiny font printed as "Fodera Rose" and my calling the color "nude" was wrong and intentionally misleading -- I should have described the color as "Fodera Rose", NOT nude in the listing. The 17 photos posted do not matter to her b/c she says photos are subjective, that "pictures shown for any item on ebay are difficult to distinguish subtleties." The fact that every single MB boutique sales associate & Barneys/BG/NM sales associate (I welcomed her to call MB in NY/Vegas, BG, Barneys, & check with shoe salon SA's there about the MB "nude Ringo"), everyone who's ever bought that shoe & is familiar with that shoe on tPF/tFS/etc., and just about every other eBay seller who's sold this shoe referred to it as "nude" (and by common sense) also does not matter to her. Buyer says "I am sure it would have been a more difficult sale if the shoes were listed as 'Fedora Rose' or 'Pink' as opposed to 'nude'....but it cannot be up to the seller to change the actual facts of the shoe based on an opinion." So according to her, it is my fault that (1) she is blind to 17 photos clearly depicting the true color of the shoe (as well as photos from the runway), (2) in her mind, "nude" equals "beige tone" and her ideal shade of "nude" on her skin tone is different from the "nude" that MB/CL/other designers produce nowadays. She says "If you choose to not refund the purchase in it's entirety for your misleading color naming I will have no choice other than to leave feedback accordingly. . . . I have been a design director for many major high end fashion brands for the last 20 years & know quite a bit about the business far beyond being a seller." (great...i'd love to know which fashion brand those are!) I am beyond flabbergasted. It's like selling a red Chanel bag with countless photos and then a buyer says, oh it's not the shade of red I wanted......or selling a Chanel "East-West" flap and then having a buyer say it's not what they wanted because the commonly-referred-to style name "East-West" is not printed on the tag/box.....thank God I've never had any of those tricks played on me. What would you do in this situation? Buyer says she's already decided on sending the shoes back despite my all sales final policy. So am I basically out of luck for dealing with such a buyer from hell?