I posted this originally on the Chanel thread before realizing this one existed. Apologies for the double post: I recently decided to let go one of my brand new Chanel jumbo flaps and decided to go the eBay route. After this experience, I will never EVER sell on eBay again. Not to bash the company, but there are too many dishonest people out there just waiting to take advantage of a high priced item. Here’s my story: I sold a bag about 2 week ago. The transaction went smoothly. I packaged up the item and mailed it overnight, fully insured with signature confirmation. Couple days later, I had not heard back so I sent a follow up email thanking her for her business. I received an email two days ago from the buyer, in which she states that the bag she received is fake and not authentic. She asked for the receipt, and I promptly sent her my receipt from Neiman Marcus. She suspected the bag was fake because the hologram was a sticker instead of a sewn on piece. She said she owns hundreds of Chanels and never seen a sticker hologram. I advised her that Chanel has used the sticker with gold speckles for many years and if she has any issues with the item, to get it authenticated. I also offered my phone number to help explain in person. Yesterday, I receive another email from her saying that the receipt was faked. She also claimed that the bag was made in France instead of Italy, and Chanel has recently only made items from Italy. Furthermore, she mentioned that the hologram sticker should be on a piece of leather (which I assume is the way GSTs or PSTs are) rather than on the interior lining itself. I kindly explained that bags are not all the same, and a Chanel boutique can easily verify that their bags are produced in France and Italy. I asked her to give me a call and/or take it to any authenticator such as My Poupette or the ladies here. I am so scared that this buyer is fraudulent. What do you guys think? Do you think she’s a genuine person who is concerned with the item or fraud? If I were her, I would have immediately called the Seller and continued to correspond with them until everything is sorted. She sends only 1 email per day and refuses to speak to me over the phone. This is a piece that is 5k, and I have read that eBay and PayPal tend to stand behind its buyers. I clearly noted this item is final sale and have no intention of giving her a refund unless she can prove it is not authentic. However, I want to get this nightmare over with and just accept a return. BUT, I am also scared that should I choose to accept a refund, she will send me a completely fake item. As a devoted fan of designer handbags, particularly Chanel, I am so sad about this right now. I just wanted to see if anybody had any great feedback or advice regarding this. Is there anything PayPal will do? What legal actions can I take? Thanks for hearing me out! P.S. she has not filed a claim or asked for a refund. I'm not sure if there are any loopholes for dragging this out? If I knew I was in possession of a fake, I would have called and opened a claim immediately.