I recently sold a bag on eBay that looked like it was in great condition- the corners showed no wear, the leather was super soft and supple and, barring a tear on the interior lining, it looked barely used. Even my overly critical husband agreed. I sold it to someone for less than my BIN price because they seemed really nice and would pay immediately. Well, here's what they emailed me: "You did a beautiful job packaging the bag and it is just the style I was looking for, but I have to admit that I am a little disappointed in the overall condition of the bag. I am very familiar with the delicacy of lambskin and have had lots of lambskin Chanel bags, but it is a little more mishapen and worn looking than a bag that was hardly ever worn as your auction stated. Also, I just applied a very mild leather conditioner that I use on all my Chanel bags and the handle and bottom of the bag were very dirty, which suggests to me that it did have more use than I expected. I am not a trouble maker and I don't want to give you a hard time, but just wanted to let you know, since I probably would have offered you a less for the bag if I had know its true condition." My stomach sunk reading this and I immediately replied apologizing and asking how the bag was mis-shapen. I was considering giving her an immediate partial refund, but I honestly feel like the bag was as described...and I sold it to her for less than my BIN anyway. To make matters worse, I'm in the middle of a paypal SNAD battle about a purse I bought and just bought two other bags with alot more wear than described- none of the sellers would respond to my emails. I get where she's coming from but I can't imagine how she's disappointed in the bag and the thought of giving her a refund while I always get stuck with worse than described bags is making me absolutely furious . I want to be a good seller but right now I am just baffled and PO'd...any advice?