Hi everyone - I was hoping to get some positive outcomes of chargeback decisions. I sold a new with tags Chanel jacket on ebay back in February. The jacket was brand new, with tags and perfect condition bought by me at Bloomingdales just a month before I listed it for sale. When I listed it, I didn't have a chance to add measurements, and wrote that they would be added shortly. The auction was clearly stated to be final sale without returns. It was a best offer auction. The buyer never asked for measurements, made an offer, I gave her a counter offer (just to cover my tax, paypal and ebay fees - not a single $1 more) and she bought the jacket and paid for it. One day after she received the jacket she emailed me that "Chanel confirmed it was altered and not NEW" and she has put it back in the mail and wants to be refunded immediately. I was shocked! I mean, I know the jacket is new and unaltered. I bought it at a reputable store and never ever alter my items because I know how hard it would be to find a seamstress who would actually do as good a job as Chanel and not butcher the clothes. Still, I asked the buyer for her SA who told her that the jacket was altered. She gave me the name and I called the SA who told me that she is actually an Armani SA not Chanel and that she is not familiar with this particular jacket. She placed it against other Chanel jackets from the most recent collection and felt that the sleeves on the jacket I sold ran shorter (these are bracelet sleeves!!!). Also, she told me that the buyer simply does not like the jacket and I should keep her happy! Imagine that! After hearing this, I had a Chanel SA familiar with this particular jacket, confirm to me that the jacket is brand new and not altered. At this point, I mailed the jacket back to the buyer and emailed her the above info. She filed a dispute case with paypal and quickly escalated it to a claim. I sent paypal all the info and they were mulling it over for about a month. A few days ago, the buyer, without waiting for the paypal claim "verdict" filed a chargeback with the CC company and paypal withdrew the $ and left me in the negative (because I had already transferred the money from paypal into my bank account). Now, I am trying to fight the chargeback and want to know what my chances are. I have 300+ 100% feedback and buyer has 17 100% + feedback. She does buy Chanel, but never as expensive as the item she bought from me. She actually lives in my state. She never once asked me nicely for a refund or told me that she simply changed her mind. She lied from the get go stating that the jacket was altered (because it was too small for her and she is a perfect Chanel 42) and then again that Chanel confirmed it - when she never spoke to a Chanel representative. Now, she has the jacket and the $!!! What do I do? Thank you!