My buyer called me (never had this happen before - was caught off guard) to tell me the bracelet she received was not fastening properly. I was very surprised to hear that - I tried it on again before I sent it out and sent it with the clasp closed, and it worked perfectly. It was never even worn. Unless she damaged the push-lock closure by ramming it in again and again, I know this bracelet was in top condition when I sent it. She was very calm (rambling on a bit) and said she loved the bracelet and wanted to keep it and wanted to ask a jeweler. I told her to ask a jeweler and see what they say about this "broken clasp." I have a feeling she's going to come back at me with a "quote" that I'm expected to pay. If I tell her to simply send it back, I fear she will intentionally damage the lock to justify her cause. Any ideas about how to handle this? Thanks!