I sold a brand new unworn with tags Topshop trench coat. It looks like the Burberry trench with leather sleeves. Anyway it was brand new with tags never worn. The buyer bought it through Buy It Now and i must admit because it was new and unworn i didn't closely inspect it before i sent it with tracked mail to France.
The buyer received it yesterday and today she has contacted me to say there is 3cm scratch on one of the leather sleeves.
I apologised and told her to send it back to me for a full refund and i would refund her when the item was returned to me safely.
She wrote back saying she wants to keep the trench as it is sold out on Topshop and there aren't anymore on ebay. And she says French postal service is expensive and she doesn't want to pay 31 euros to return it.
First of all am i being unreasonable if i don't want to discount the trench over a 3cm scratch. And afterall i am offering to give her a full refund.
I also did a check on the French Post site and it seems it would only cost 15 euros, unless i'm missing something.
Is this a scam? Are buyers buying things from ebay claiming there is a defect to get a discount?
The buyer received it yesterday and today she has contacted me to say there is 3cm scratch on one of the leather sleeves.
I apologised and told her to send it back to me for a full refund and i would refund her when the item was returned to me safely.
She wrote back saying she wants to keep the trench as it is sold out on Topshop and there aren't anymore on ebay. And she says French postal service is expensive and she doesn't want to pay 31 euros to return it.
First of all am i being unreasonable if i don't want to discount the trench over a 3cm scratch. And afterall i am offering to give her a full refund.
I also did a check on the French Post site and it seems it would only cost 15 euros, unless i'm missing something.
Is this a scam? Are buyers buying things from ebay claiming there is a defect to get a discount?