ANOTHER LONG STORY FROM A REALLY PISSED OFF SELLER...
As I described a week or so ago in my previous thread on this topic, http://forum.purseblog.com/ebay-forum/my-buyers-paypal-acount-is-bad-what-do-125852.html, I sold an authentic Bbag almost a month ago for a Best Offer of almost $1000. I stated in my auction that I would only accept Paypal. Unfortunately, after my buyer made her payment through Paypal, they canceled the transaction. Apparently, there is something wrong with her roommate's Paypal account and so they won't process any funds from anyone with that same address. This took almost two weeks for them to figure out and in the end they refunded her money to her in full.
I have offered to accept a cashier's check or bank check or any other secure form of payment, but she now says she is not willing to send me money until Paypal resolves things. Well, I've spoken to Paypal three times now and they are not going to do ANYTHING! As far as they're concerned, her account is tainted (and I can't blame them.)
I emailed her (directly and thru ebay) several times this week VERY POLITELY asking her how she would like to take care of things. No response. I emailed her to say that if I did not hear from her I would, reluctantly, have to open a non-payment dispute with ebay. Still no response. So I filed a non-payment dispute with ebay. Here's exactly what I wrote:
My buyer tried paying via Paypal, but her account was not in good status, so the payment was returned
to her. She told me she would try to open a different Paypal account. Nothing yet. I offered to
accept a cashier's check. No response. I have been waiting for several weeks now for her to resolve
this issue. She is no longer responding to my emails. She entered into a contract with me to purchase
this bag. I want her to have it at our agreed price! But, first she must find a way to pay.
NOW, she responds with this:
I tried to make payment to this seller, my paypal account was not the account in question but my
roomates, paypal has made her aware of this. I also do not appreciate her RUDE emails. I am NOT
comfortable sending her a money order for such a large amount, as much as she WOULDN'T either. I will not send her payment until this issue is resolved with paypal.
My response to her response:
The issue was resolved by Paypal. They will not process her payments. That is not my fault. I have
been nothing but patient and polite. She is the one who stopped responding to my emails and left me
with no recourse other than to open a dispute. I hope she can figure out how she is going to make
good on her commitment to pay for this auction. That is HER responsibility! I am more than open to
her suggestions, but she has had none and this is the first I have heard from her in several days.
These three communications were through ebay's Dispute Console. I also emailed her directly and told her that I would like nothing better than to close the dispute, but that she needs to find a way to pay for this auction! Does ebay read these? Does any of it matter?
I am just so furious!! I've been waiting for succesful payment on this auction since April the 11th! I have been nothing but kind and understanding and patient and communicative with her and I KNEW that as soon as I put my foot down she'd start in with the insults. DAMN. Any advice? Thanks for letting me vent.
As I described a week or so ago in my previous thread on this topic, http://forum.purseblog.com/ebay-forum/my-buyers-paypal-acount-is-bad-what-do-125852.html, I sold an authentic Bbag almost a month ago for a Best Offer of almost $1000. I stated in my auction that I would only accept Paypal. Unfortunately, after my buyer made her payment through Paypal, they canceled the transaction. Apparently, there is something wrong with her roommate's Paypal account and so they won't process any funds from anyone with that same address. This took almost two weeks for them to figure out and in the end they refunded her money to her in full.
I have offered to accept a cashier's check or bank check or any other secure form of payment, but she now says she is not willing to send me money until Paypal resolves things. Well, I've spoken to Paypal three times now and they are not going to do ANYTHING! As far as they're concerned, her account is tainted (and I can't blame them.)
I emailed her (directly and thru ebay) several times this week VERY POLITELY asking her how she would like to take care of things. No response. I emailed her to say that if I did not hear from her I would, reluctantly, have to open a non-payment dispute with ebay. Still no response. So I filed a non-payment dispute with ebay. Here's exactly what I wrote:
My buyer tried paying via Paypal, but her account was not in good status, so the payment was returned
to her. She told me she would try to open a different Paypal account. Nothing yet. I offered to
accept a cashier's check. No response. I have been waiting for several weeks now for her to resolve
this issue. She is no longer responding to my emails. She entered into a contract with me to purchase
this bag. I want her to have it at our agreed price! But, first she must find a way to pay.
NOW, she responds with this:
I tried to make payment to this seller, my paypal account was not the account in question but my
roomates, paypal has made her aware of this. I also do not appreciate her RUDE emails. I am NOT
comfortable sending her a money order for such a large amount, as much as she WOULDN'T either. I will not send her payment until this issue is resolved with paypal.
My response to her response:
The issue was resolved by Paypal. They will not process her payments. That is not my fault. I have
been nothing but patient and polite. She is the one who stopped responding to my emails and left me
with no recourse other than to open a dispute. I hope she can figure out how she is going to make
good on her commitment to pay for this auction. That is HER responsibility! I am more than open to
her suggestions, but she has had none and this is the first I have heard from her in several days.
These three communications were through ebay's Dispute Console. I also emailed her directly and told her that I would like nothing better than to close the dispute, but that she needs to find a way to pay for this auction! Does ebay read these? Does any of it matter?
I am just so furious!! I've been waiting for succesful payment on this auction since April the 11th! I have been nothing but kind and understanding and patient and communicative with her and I KNEW that as soon as I put my foot down she'd start in with the insults. DAMN. Any advice? Thanks for letting me vent.