Buyer asking me to send to a different address

GirlieShoppe

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Jun 2, 2008
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Someone purchased one of my items yesterday afternoon. I printed the mailing label last night and drove to the PO early this morning to drop it off. Just as I was pulling into the PO parking lot, my buyer messaged me to say that the mailing address was wrong and asked if I could ship to another address (which he provided in the message). Do I have to cancel and reprint another label (after he's changed his address in eBay & PayPal), or can I just cross out the address on the label and hand write the new one in? I told him that I was pretty sure I needed to send to the address provided by eBay/PP in order to qualify for seller protection.
 
Feb 28, 2008
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Someone purchased one of my items yesterday afternoon. I printed the mailing label last night and drove to the PO early this morning to drop it off. Just as I was pulling into the PO parking lot, my buyer messaged me to say that the mailing address was wrong and asked if I could ship to another address (which he provided in the message). Do I have to cancel and reprint another label (after he's changed his address in eBay & PayPal), or can I just cross out the address on the label and hand write the new one in? I told him that I was pretty sure I needed to send to the address provided by eBay/PP in order to qualify for seller protection.
Do not send to the new address! You are not covered under Seller Protection to ship anywhere else other than the Paypal address
 

GirlieShoppe

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Jun 2, 2008
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Do not send to the new address! You are not covered under Seller Protection to ship anywhere else other than the Paypal address
Thanks! That's what I was thinking. I messaged my buyer and asked him to change his address so that I can recreate the label via eBay.
 

BeenBurned

Coach, Dooney, Uggs
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Tell him that you already shipped to the address in the payment details. Sorry but the package is already on its way.
 
Apr 15, 2007
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Someone purchased one of my items yesterday afternoon. I printed the mailing label last night and drove to the PO early this morning to drop it off. Just as I was pulling into the PO parking lot, my buyer messaged me to say that the mailing address was wrong and asked if I could ship to another address (which he provided in the message). Do I have to cancel and reprint another label (after he's changed his address in eBay & PayPal), or can I just cross out the address on the label and hand write the new one in? I told him that I was pretty sure I needed to send to the address provided by eBay/PP in order to qualify for seller protection.
OP, ask your buyer to update his address & ship it to (new) confirmed address for seller protection.
You may be inconvenienced but its worth it....
 
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BeenBurned

Coach, Dooney, Uggs
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Feb 25, 2007
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Bad advice. Buyer can't update address after the fact. Seller loses protection unless address is updated prior to payment.

The only way for the seller to do it is to issue a full refund and buyer would need to repay after correcting the address. Seller will lose Paypal fee for full refund (30 cents)plus cost of shipping label if it's too late to void it.
 
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whateve

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You can apply for a refund of the original label. It takes about a month to get it back. You would have to refund the buyer. They would have pay again after updating the address in Paypal. You lose 30 cents to Paypal. There is a risk that the buyer won't pay again.
 
Apr 15, 2007
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30 cents is a small price to pay for seller protection.
Most buyers would understand & likely comply if this was explained properly & the buyer recognizes their error
which in this case the buyer should...
 
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BeenBurned

Coach, Dooney, Uggs
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If in doubt, don't ship and call eBay for clarification.
Not a good idea. Ebay is known for giving bad information or what they think the caller wants to hear but rarely accurate. Ebay would tell the OP to ship to the address the buyer prefers and if the transaction goes south, the OP will be SOL.

The seller MUST ship to the "ship to" address shown on the payment details page. And if that address is incorrect, the payment has to be refunded and repaid.
 

GirlieShoppe

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Sorry, guys, I didn't realize there were more posts on this thread. Thanks so much for all of your feedback! I ended up canceling the original shipping label and I just got the refund. The incorrect address is still showing up when I go to print a new label. So at this point I need to refund the buyer and ask him to pay again? Then if he's corrected his address in eBay, will it print on the new label? This has become too much of a hassle. I should have taken BeenBurn's original advice and put it the mail anyway.
 
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BeenBurned

Coach, Dooney, Uggs
Authenticator
O.G.
Feb 25, 2007
45,231
11,083
East Coast, USA
Sorry, guys, I didn't realize there were more posts on this thread. Thanks so much for all of your feedback! I ended up canceling the original shipping label and I just got the refund. The incorrect address is still showing up when I go to print a new label. So at this point I need to refund the buyer and ask him to pay again? Then if he's corrected his address in eBay, will it print on the new label? This has become too much of a hassle. I should have taken BeenBurn's original advice and put it the mail anyway.
Cancelling the original label doesn't have anything to do with the new address because that transaction is associated with that shipping address.

You need to refund the original payment and the buyer needs to make payment again, this time changing her shipping address prior to submitting the payment.
 

GirlieShoppe

HermesNewbie
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Jun 2, 2008
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Cancelling the original label doesn't have anything to do with the new address because that transaction is associated with that shipping address.

You need to refund the original payment and the buyer needs to make payment again, this time changing her shipping address prior to submitting the payment.
Gotcha. I will refund and ask him to repay.