thanks for your insight, I'm so bummed my lining came apart from the leather that I was hoping the store can help! I don't need any attitude since I paid so much for my bag, so I will try to find someone, somewhere to help me get it fix.
appreciate your time to reply!
Yikes! I just purchased a Burberry Beaton Patent bag for $999 and don't want to hear that!! I purchased it at an outlet store and have 14 days to return. I just haven't read the best things about Burberry service. Do the items at the outlets carry any kind of warranty? She told me if I have any problems with it in the first year to call them. She didn't say they would repair it though. I just can't throw out that kind of money hoping the purse will be high quality. Would love to hear other comments.
I shop at the Burberry outlet in Vacaville, CA and when ever someone makes a purchase (clothing, bag, or other), they make it clear that outlet purchases are sold as is and are not covered under any type of warranty. After the 30 day return period you're on your own. I'm really weary of purchasing any leather goods from outlets because of the no warranty situation. It also does not help that, from my experience, Burberry's quality in recent times has begun to dwindle.
(I don't see why it's just them, though. Louis Vuitton still keeps customer profiles.)
I think that quality-wise their leather bags are still on par with other designers because the majority of them are still made in Italy. It's the bags made from their canvases that have started to tremble because they have been outsourced to the third world. The care into the material and the care that was put into manufacturing them is just not there anymore.