Hello! Has it ever happened to anyone that the zipper inside the hourglass size S broke?
I sold a bag to someone and they claim to have used the zip once after they unpacked it and the zipper pull fell off and the carabiner broke. They are claiming now it was broken and it’s not real for a refund. I’m at a loss

I sold a bag to someone and they claim to have used the zip once after they unpacked it and the zipper pull fell off and the carabiner broke. They are claiming now it was broken and it’s not real for a refund. I’m at a loss
