Broken Stam!

[miss d]

My Stam broke!
the clasp won't stay closed anymore!
two of the golden buttons fell off from the bottom & on the side!
Has anyone out there shared my misfortune?!
Can anyone tell me what's the best way to proceed/repair attempts?!
Does MJ HQ in NY accept 7 months old bags for repair?
Help!

 

[Melly]

The Marc Jacobs Collection store should be able to send the bag out for repairs. Where did you buy the bag?

 

[bag.lover]

If purchased at MJ boutique, they will definitely send the item out for repairs for you. Most boutiques don't charge for service within the 1st year.

 

[thithi]

Good luck with your dilemma, I hope it gets fixed soon!

 

[elongreach]

Definitely get in contact with the store you bought it from and get it fixed.

 

[pquiles]

Wow...so sorry this happened to you. Try calling or visiting the MJ boutique nearest to you for repairs.

 

[chrho]

That's so upsetting!! Contact the MJ boutique and see what they say!! Hopefully you'll get it fixed soon!

 

[RoseMary]

any updates?