broken Roxanne help

salikons

Mulberry Baymaniac
Mar 27, 2008
2,290
0
Sweden
I took my roxanne out of the cupboard to take her out today, but a goldpin feel loose. I haven't even used her yet so that seems like crappy quality :tdown:. It is my sale roxanne in soft grain leather that I worked so hard to get, so it feels like maby it wasn't ment to be.

How about you others with roxannes, have this happend to you? What to do?
 

RascalCat

Supernatural Addict
Apr 5, 2008
3,029
1
Scotland
a stud/rivet fell off one - sent it back to mulberry repairs they fixed it free of charge - and they were lovely.
 

salikons

Mulberry Baymaniac
Mar 27, 2008
2,290
0
Sweden
I contacted customer service and they is going to arrange for it to be picked up and repaired, since it is so new. I am so relived.
 

Jenova

Member
Jul 15, 2007
11,839
3
UK
Has happened to me several time - as the other member says - ask Mulberry to do a repair.
 

alycat

O.G.
Sep 16, 2006
3,037
0
Hampshire
Glad to hear that Mulberry are sorting out the repair for you. Hopefully you'll be able to use your lovely new (perfect) bag soon :tup: