I bought a pair of Jonatina's in the CL boutique in the Saks on Fifth Ave in NYC in December of 2019. I wore them for the second time since the lockdown (and maybe 8 times before that all to work not much walking) and all of a sudden I thought I stepped in a hole! The heel and the sole became detached and the screws are showing -Thank goodness I had another pair of shoes but I was so upset. I emailed Saks a couple days ago and have heard nothing. I live in Orlando we have no Saks but we do have a CL boutique, any suggestions on my next step? Should I expect to pay for this?
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