- Mar 6, 2013
A few days ago, I brought in my DE Delightful for the dreaded top trim cracking issue. I got the bag for Christmas, used it a few weeks total. The SA took pictures and said she'll send them in to be evaluated by quality control. It sounded like she expected them to replace the trim, free of charge. While this is nice, I'm not sure I want this bag anymore. I told her my concerns that this might just happen again to the trim, and she said they would then replace it again for me. I'm still waiting to hear back from her, but if she says they'll replace the trim, can I just say I don't want this bag again? Do I have the right to not want a bag that has issues just a few weeks in of wearing it? Or am I being an annoying customer?