I have an SA that I work with out of town for 2 years. I was so impressed with her while on vacay I worked with her exclusively so she could get the commission (even though it cost me more in taxes and shipping). Lately though, I haven't been feeling the love (I texted her to make a purchase and she got back to me several days later, after that purchase I texted her a question about another purchase I wanted to make and it took her over a week to respond and no apology for taking so long to respond- she didn't even answer my question- in fact she just glossed over it and said she will order my item and when I mentioned I hadn't heard back in a very nice way, she completely glossed over it again and just said my item is in store)
Sadly after today I won't be faithful to her anymore. This is the straw that broke the camels back... She usually tells me when she would be in store as she knows I like to deal with her personally while on vacay, and she didn't even tell me she was not going to be there. She just left the item with my name. Another SA rung me up. My SA didn't even leave the other item aside for me as she stated she would- I had to request it. I really liked her, she was awesome and as stupid as it sounds I felt disappointed that she wasn't there and that she completely dropped the ball as far as customer service is concerned recently. I could have just driven to my nearest LV and saved myself some $ and receive the same sub par treatment (my local store is awful) from a stranger. I know I am not a VIP to LV but I do spend a few K's a year and it's usually hassle free with zero returns so I don't understand why the sub par service of late. It just kinda makes me want to cool my heels with LV now. Sounds silly but that's how I feel. Anyhow I just wanted to vent about it, and ask if I am wrong for feeling this way? Should i just work with any SA and not remain loyal? TPF usually gives great advice and thoughts so please tell me if I am wrong to feel this way and break up with my SA. My hubby says unfortunately this is the way it is with sales, no loyalty there cause I'm not a big enough spender so they cater only to the more elite clientele. I would like to think he's wrong but now I am not so sure... thanks for reading.
Sadly after today I won't be faithful to her anymore. This is the straw that broke the camels back... She usually tells me when she would be in store as she knows I like to deal with her personally while on vacay, and she didn't even tell me she was not going to be there. She just left the item with my name. Another SA rung me up. My SA didn't even leave the other item aside for me as she stated she would- I had to request it. I really liked her, she was awesome and as stupid as it sounds I felt disappointed that she wasn't there and that she completely dropped the ball as far as customer service is concerned recently. I could have just driven to my nearest LV and saved myself some $ and receive the same sub par treatment (my local store is awful) from a stranger. I know I am not a VIP to LV but I do spend a few K's a year and it's usually hassle free with zero returns so I don't understand why the sub par service of late. It just kinda makes me want to cool my heels with LV now. Sounds silly but that's how I feel. Anyhow I just wanted to vent about it, and ask if I am wrong for feeling this way? Should i just work with any SA and not remain loyal? TPF usually gives great advice and thoughts so please tell me if I am wrong to feel this way and break up with my SA. My hubby says unfortunately this is the way it is with sales, no loyalty there cause I'm not a big enough spender so they cater only to the more elite clientele. I would like to think he's wrong but now I am not so sure... thanks for reading.
