I’ve never been inside the H store in Florence, Hermès can be intimidating but I always take a sit in front of the store in piazza Antinori on the steps of the Church. It’s relaxing! Maybe it’s time to go inside the store.
I live in Italy too and I've been an H customer for a long time in my local H store. You should definately go into your store and look around and find a nice SA . I think that for locals it's much easier to get a bag and you don't have to spend a lot before. Good luck!