Hello Ladies (and a few guys), This is my first posting, and I apologize for its negativity in advance. I enjoy this forum so much and I am impressed with everyone's sense of humor, curioisty, candor, and compassion. Plus, we all love bags! So, I've decided to become an active member of the community! Here goes.... I hate Prada and I will never shop there again. Prada lovers, consider yourselves warned. I used to love Prada and I was a regular customer. I purchased for myself, I purchased for others and I regularly received Prada items as gifts. Recently, a friend bought a $695 pair of Prada shoes for me in the wrong size. This generous gift was a get-well gift because I was having some serious health problems. My friend knew the shoes would likely not fit, so he spoke to the saleswoman and was reassured that I could return the shoes for an exchange. My ill health prevented me from returning the shoes until after 14 days had passed. I went into the flagship store in NYC and I spoke to the original saleswoman about exchanging the shoes and she would not let me exchange them even though I had the original receipt, box, bag, etc. These shoes had never even been removed from the box; the tissue and the stickers on the tissue were still intact! All I wanted was an exchange for the shoes (or any shoes) in my size. I explained that my friend had already spoken to her about this when he purchased them. I offered to exchange them and use the credit toward a larger purchase. I began very politely and I tried to be reasonable with them. I explained that I was a good customer (on their mailing list) and that I only wanted an accomodation so that I could use the gift. I explained that there was no way that Prada would lose money by accepting the return. It was useless. They refused to honor the exchange because more than 14 days had passed. I then spoke to the floor manager. She said there was nothing she could do. I then spoke to the store manager. She said there was nothing she could do. Everyone was unhelpful and unreasonable. I explained that part of couture and luxury shopping is trusting that you will get superior customer service and that we were getting taken advantage of by a policy that served no real purpose. Finally, I began to lose my composure and my ill health and frustration got the best of me. I raised my voice very loudly and repeated everything one more time, for everyone shopping in the store to hear. Me: YOU'RE TELLING ME THAT YOU WON'T HONOR AN EXCHANGE ON THESE SHOES THAT HAVE NEVER EVEN BEEN TAKEN OUT OF THE BOX MERELY BECAUSE MORE THAN 14 DAYS HAVE PASSED? Prada: Yes Me: YOU WON'T EVEN EXCHANGE THEM FOR THE SAME SHOES IN ANOTHER SIZE? Prada: There's nothing we can do. Me: YES, THERE IS. YOU COULD EXCHANGE THEM FOR THE SAME SHOES, OR ANY SHOES, IN THIS SIZE. OR YOU COULD ACCEPT THE EXCHANCE AND LET ME APPLY THE PURCHASE PRICE TO A MORE EXPENSIVE ITEM. I AM NOT ASKING FOR A REFUND. I AM A VERY GOOD CUSTOMER. Prada: There's nothing we can do. Me: YES THERE IS. THIS IS UNBELEIVABLE. YOU'RE TELLING ME THAT THIS IS THE CUSTOMER SERVICE YOU OFFER? IN EXCHANGE FOR YEARS OF REGULAR SHOPPING AT THIS VERY STORE YOU ARE GOING TO REFUSE TO EXCHANGE AN ITEM, WITH A RECEIPT, NEVER OPENED, IN THE BOX, AND STICK ME WITH AN UTTERLY UNUSABLE ITEM IN THE WRONG SIZE WHEN YOU COULD JUST WALK TO THE BACK AND SWITCH IT FOR ONE SIZE LARGER? Prada: We can't do that. More than 14 days have passed. It's our policy. Me: DON'T YOU KNOW ANYTHING ABOUT BUSINESS? THIS IS FIFTH AVENUE IN NYC. DO YOU KNOW HOW MANY OTHER STORES YOU ARE COMPETING WITH FOR MY BUSINESS, THE BUSINESS OF MY FRIEND, AND THE BUSINESS OF LUXURY ITEM PURCAHSERS? Prada: There's nothing we can do. Me: YOU HAVE JUST LOST A VERY GOOD CUSTOMER. I WILL NEVER SHOP HERE AGAIN AND I WILL TELL EVERY SINGLE PRADA SHOPPER I KNOW TO BOYCOTT YOUR COMPANY UNTIL YOU STOP TAKING ADVANTAGE OF YOUR CUSTOMERS AND OFFER SOME CUSTOMER SERVICE. Then I huffed out, got around the corner, and began to cry in front of a hot dog vendor. :cry: I write this to get it off my chest, to warn you all, and (hopefully) to encourage you to stop shopping at a store that rips off loyal customers.