boutique order thru the phone

asdfghjkl12345

asdfghjkl12345

Member
Aug 18, 2020
57
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#1
Hi guys,

So I have a question, I'm planning on purchasing another Cartier piece and this time I wanted to go to the store to make this purchase since both of my other pieces were purchased thru the e-boutique. We do not have a Cartier in my state so I was planning on making a trip to the nearest state that has a Cartier but I don't think that will be happening soon. I want to purchase in the boutique this time because I wanna get the in-store experience that I have not been able to get yet. I wanna try on a couple pieces that are on my wishlist and I'm interested in getting that cute champagne bottle snd chocolates they give out sometimes lol. I was thinking of making this purchase thru a boutique this time by calling them. Would they include the little gifts or are they not allowed to ship those out with my item?
 
#3
I have purchased in person recently and they are not bringing out anything other than bottles of water that we are not even supposed to drink in the store so I would not expect you to receive champagne and chocolates in the mail.
 
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#6
@Rockysmom I just bought a ring in-store today and was told I had 30 days to return or exchange it. I'm definitely keeping the item so it's not an issue but I interpreted the statement that it could be returned to mean that I could receive a refund. If that is not accurate the SAs might want to be a little more explicit about returns for store credit only as that was definitely not mentioned during my transaction today.
 
#7
I’ve never returned any items that I have purchased in-store, by phone or online by Cartier, but I was never told or given the impression that items purchased in-store would receive in-store credit only.

I was always under the impression that as long as the item appears unused and new, it’s returnable within 30 days.
 
#8
adlgel said:
@Rockysmom I just bought a ring in-store today and was told I had 30 days to return or exchange it. I'm definitely keeping the item so it's not an issue but I interpreted the statement that it could be returned to mean that I could receive a refund. If that is not accurate the SAs might want to be a little more explicit about returns for store credit only as that was definitely not mentioned during my transaction today.
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As far as all of my purchases have been in store they were for credit only, no refunds.
This is specifically why I prefer online shopping. Great to try on in store for size, etc but I like the ability to get a full refund if I change my mind especially on such a large purchase.
 
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