Hi all - I unfortunately bought a fake Burberry bag on ebay - I actually posted this in the authenticate forum here. She claimed that the bag was new w/o tags and stored in a dust bag, so "no damage". I got the bag and it was in not that great quality (scuffed corners, NO BURBERRY on the zipper, and A BLACK SQUARE for the label inside, with no BURBERRY on the square, etc). Definitely a fake.
I confronted the seller about this and asked for a full refund, stating that the item was damaged, and it was a fake. She says:
"It says no refunds on the bottom. Like I said before this was a gift and had no tags. It was in a dust bag the whole time except to take the picture and mail it. I told everyone that asked the same thing as I am telling you. It was a gift and I wasn't 100% sure it was real. That is why I never said Authentic. I never in my ad mentioned real. As for the damage, I am wondering how it would get damage when I had it in a dust bag in another bag. There was no damage in the pic or anything. Can you send me a picture of this damage you say there is. I just looked at my pictures I have of it and there is nothing."
I just read an ebay policy that says "Sellers are not allowed to list items if they are unsure they are authentic" from the link here. http://pages.ebay.com/help/policies/authenticity-disclaimers.html
So... at this point, am I obligated to send her pictures showing the damage? Or can I skip the hassle of taking pictures and just escalate the claim to eBay right away, since what I'm really complaining about is the COUNTERFEIT-NESS of the bag, and how she CLEARLY violated ebay policy.
Thanks!
I confronted the seller about this and asked for a full refund, stating that the item was damaged, and it was a fake. She says:
"It says no refunds on the bottom. Like I said before this was a gift and had no tags. It was in a dust bag the whole time except to take the picture and mail it. I told everyone that asked the same thing as I am telling you. It was a gift and I wasn't 100% sure it was real. That is why I never said Authentic. I never in my ad mentioned real. As for the damage, I am wondering how it would get damage when I had it in a dust bag in another bag. There was no damage in the pic or anything. Can you send me a picture of this damage you say there is. I just looked at my pictures I have of it and there is nothing."
I just read an ebay policy that says "Sellers are not allowed to list items if they are unsure they are authentic" from the link here. http://pages.ebay.com/help/policies/authenticity-disclaimers.html
So... at this point, am I obligated to send her pictures showing the damage? Or can I skip the hassle of taking pictures and just escalate the claim to eBay right away, since what I'm really complaining about is the COUNTERFEIT-NESS of the bag, and how she CLEARLY violated ebay policy.
Thanks!