I bought an item that the seller made. She said that she used high quality yarn but she used the cheapest yarn available. It also wreaks of cig smoke masked by febreeze. She has over 2000 ratings with only 4 neg feedbacks and one of the feedbacks complained that it smelled like smoke. She countered by saying her house was smoke free so I just figured it was one crazy buyer. The buyer was SO dead on. I literally have the item out in the garage because it wreaks so bad and my hubby and i have been sneezing since it was taken out of the package. I've never bought a bad item. I emailed her and asked what her return policy is. This was her response: "i do not take returns as after the item is paid for i crochet them at that time so they are new and custom crocheted for each buyer." OK, that is even a lie because I bought the item (a shawl that was supposed to be replica of Cecilia de Bucourt shawls) on February 7th and it arrived this morning via USPS. I hardly think that she was able to sell a shawl on Feb 7th at 2:30 pm in the afternooon, crotchet it, and have it delivered from NJ via USPS by February 11 at 10am. I guess my question is, what should I do? It was $41 so its not the end of the world, I am just so PO'd!!